Built-in Support
For growing operations
POINT OF CONTACT
Reach out to us
Helette De Jager
FAQ
Frequently asked questions
What products does Citrii Software offer?
Citrii Software offers three integrated platforms designed to support the fresh produce value chain:
- FarmNode: A smart farm management system supporting production planning, irrigation, crop protection and more
- PackSys: A packhouse operations system that manages intake, traceability, compliance and more
- FreshView: A traceability platform that connects farm, packhouse and export data into one unified view
What is your pricing structure?
Our pricing is based on the size and complexity of your operation. Contact us for a quote
Who do I contact if I need support?
For technical support or product-specific assistance, please contact our support team at support@citrii.com or call us directly at +27 883 9723
Which commodities have been trialed and tested with your systems?
We have been successfully implemented across citrus, table grapes, macadamias, avocados, mangos and blueberries.
Which countries do you currently operate in?
We are active in South Africa, Egypt, Botswana, Malawi and USA with new regions being added through partner collaborations
Frequently asked questions
FarmNode is the intuitive backbone of your farm configured to your unique operations, built on historical data and always thinking ahead to drive sustainable success.
Where can I get scout training for FarmNode?
We offer in-field scout training and digital support resources. Training can be arranged through your technical advisor or by contacting training@citrii.com.
Can I use FarmNode without an internet connection?
Yes, the mobile app supports offline data collection and syncs automatically when back online.
Does FarmNode support ESG reporting?
Absolutely. FarmNode tracks key environmental, social and governance (ESG) metrics, making it easier for farms to meet compliance and sustainability goals
How is crop protection data managed in FarmNode?
Our system allows for precise pest scouting, automated threshold alerts, spray planning, and historical reporting to help optimize chemical use and support Integrated Pest Management (IPM).
Frequently asked questions
PackSys is a smart, purpose-built system that powers the entire packhouse workflow, from incoming bins to outgoing pallets.
Can we customise the PDF reports to include specific information?
Yes. PackSys offers fully customisable PDF reports. You can modify the design and information displayed, and our development team is available to assist with adding any additional data you may require
We only need a basic system – can we simplify the features or remove unnecessary ones?
Yes, the mobile app supports offline data collection and syncs automatically when back online
Is PackSys integrated with exporters and industry bodies for file and data submissions?
Yes. PackSys supports direct data submissions to exporters, and pallet data can be sent seamlessly to PPECB/ECERT as required
Can we modify the system to accommodate unique packhouse processes not currently supported?
Yes. We have studied a variety of packhouse workflows and can tailor the system to suit different operational requirements. Features can be added or adjusted if they do not interfere with core system functions
We operate night shifts. Is support available during off-hours?
Yes. Our 24-hour support team is on standby to assist with any system-specific issues, regardless of the time
Frequently asked questions
FreshView is a traceability platform that connects farm, packhouse and export data into one unified environment to gain ownership over data.
What is FreshView, and how does it benefit companies?
FreshView is a centralised data solution that connects farm, packhouse and export data into a unified environment. It enhances operational efficiency, supports accurate financial management and empowers data-driven decisions, ensuring traceability, regulatory compliance and full visibility from intake to dispatch
How does FreshView integrate with existing packhouse systems?
FreshView integrates seamlessly with various data sources, from standard ERP systems and pallet trackers to more complex Data Factories and Excel-based platforms. It utilises APIs and custom connectors to work alongside your existing infrastructure without disrupting current workflows
What reporting capabilities does FreshView offer?
FreshView provides a wide range of reporting tools, from real-time dashboards to fully customisable reports. These serve multiple functions, including internal performance tracking and client communication. Reports can be exported or accessed online, with options for automated scheduling and delivery
Is FreshView scalable for large packhouses or export facilities?
Yes. FreshView is built to scale with your business. Backed by best practices in Infrastructure Monitoring, Semantic Modelling, Change Implementation, data management, security and system design, it adapts to evolving operational needs and integrates well with larger infrastructures

